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Omnichannel self-service
engineering-free

Empower your customer support teams to provide effortless customer support experiences.

No engineers needed.

Trusted by

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25%
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Average
Deflection Rate

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40%
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Reduction in
Average handle time

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93%
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Average CSAT
for self-service

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70%
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Reduction in
Onboarding time

How it works

Meet your customers where they are!

Whether it's over the phone, in-app, or via a chat - provide contextual self-service over your users’ preferred channel.

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Mobile phone and desktop

Empower CX teams. Free Engineering teams!

Use our low-code Studio to quickly develop and continuously improve self-service flows, without disrupting your engineering team.

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Put your CX team on the offensive

Extend your impact and influence Product and Operation teams with AI-powered insights.

Use cases

Refund

WISMO

Proactive Outreach

Subscription Management

Risk & Fraud Prevention

Agent Assistant

Refund

Use the contextual customer data to make decisions and refund customers based on their LTV, geography, or any other parameter.

Refund
WISMO

Leverage integrations with CX platforms and 100+ carriers to deflect WISMO tickets via web, email, mobile, text, or chat.

WISMO
Proactive Outreach

Move from reactive mode to proactive by notifying your customers about late delivery, order status, or special offers.

Proactive Outreach
Subscription Management

Manage subscription and cancellation experiences to reduce churn. Target high-value customers with personalized offers and increase your revenue.

Subscription Management
Risk & Fraud Prevention

Leverage contextual customer data and our anti-fraud rules and templates to prevent fraud in self-service.

Risk & Fraud Prevention
Agent Assistant

Turn any multi-step agent workflow into a one-click action and enable agents with automation to reduce AHT and improve agent morale.

Agent Assistant

What our customers have to say

Good eggs
GoodEggs reduces Average Handle Time by 40% increasing productivity of their support team using Kodif's low-code CX platform.
"Thanks to Kodif, we have achieved the goals we set out to. Our customers receive high-quality, fast, informed support, and our agents are able to work more effectively."
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ReserveBar reached 93% CSAT and saved 850 CX agent hours within 2 months of using Kodif’s low-code CX platform.
"Kodif has been a game changer for our customer service operation. Their self-service flows have increased our customer satisfaction rating, return rate, and brand loyalty."
Byte
ByteApp automated the refund experience, reduced customer support expenses by 45%, and improved CSAT from 65% to 90%.
"Since we adopted Kodif, we’ve have seen an increase in our agent utilization and the overall CSAT. Agents, now, can focus on resolving important issues and prioritize high value customers."

Building trust with the most stringent data security measures in place

HIPAA Compliant
AICPA SOC
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Integrations

Seamless connection with all your favourite integrations.
Expand your availability in their channel of choice and
seamless transitions at any point in their journey.

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Request a Demo Now

See how Kodif can help you in delivering great customer experiences.