Create powerful self-service CX flows

Unblock non-technical teams to build powerful CX flows, test them and run experiments. No coding skills required!

Our skills

Trusted by

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Reduction in customer support costs

Deflect high volume tickets and reduce customer support costs by up to 70%.

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Effortless customer experience

If customers reach out, it means things went wrong. Don’t delight them. Instead, resolve their problem with the lowest customer effort score (CES) possible.

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Consistency in resolutions

Agents are humans, and often they go off the scripts. Self-serve flows make sure you provide consistent customer support with no room for error.

How it works

CX Flows

Build flows and get visibility into them

Turn agent scripts into a decision tree using the drag and drop menu. Be able to adapt the business logic and rules when necessary.

Work CX Flows

User Interface

Easily edit customer facing UI with mobile and web SDKs

Edit forms in the same application for both mobile and web clients and get changes reflected immediately. No need to wait for mobile release schedules.

Work CX Flows

Analytics

Get insightful and actionable analytics

Get visibility into CSAT, CES and expense for every flow and branch. Measure what matters most and get actionable insights.

Work CX Flows

A/B Testing

Experiments

Test new flows to improve metrics (CSAT, NPS) or optimize your refund expenses. Run A/B tests and track results.

Work CX Flows

Custom Code

Go deep when necessary

Extend the platform using your own code. Customize it to your company’s needs.

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Solutions

Developed for teams of all sorts and sizes

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Product and Design teams

Edit forms in the same application for both mobile and web clients and get changes reflected immediately. No need to wait for mobile release schedules.

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CX and Ops Teams

Get visibility into CSAT, CES and expense for every flow and branch. Measure what matters most and get actionable insights.

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Engineering Team

Extend the platform using your own code. Customize it to your company’s needs.

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What our customer has to say

Good eggs
GoodEggs reduces Average Handle Time by 40% increasing productivity of their support team using Kodif's low-code CX platform.
"Thanks to Kodif, we have achieved the goals we set out to. Our customers receive high-quality, fast, informed support, and our agents are able to work more effectively."
Reserve bar
ReserveBar reached 93% CSAT and saved 850 CX agent hours within 2 months of using Kodif’s low-code CX platform.
"Kodif has been a game changer for our customer service operation. Their self-service flows have increased our customer satisfaction rating, return rate, and brand loyalty."
Byte
ByteApp automated the refund experience, reduced customer support expenses by 45%, and improved CSAT from 65% to 90%.
"Since we adopted Kodif, we’ve have seen an increase in our agent utilization and the overall CSAT. Agents, now, can focus on resolving important issues and prioritize high value customers."

Looking for a custom solution to delight your customers?

We can curate custom solutions for you to design optimum customer service resolution flow.

Features

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Fully in the cloud

Deflect high volume tickets and reduce customer support costs by up to 70%.

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Versioning

Create new versions of workflows and track changes.

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Integrations

Seamless integrations with CRMs and your internal systems.

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Testing

Test your workflows to safely launch to production.

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Logging and Analytics

Unlock the value of data and get actionable insights.

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Training and support

Comprehensive documentation, tutorials and support.

Integrations

Integrated with all tools you already know and love!

Our Team

Built by the talents from Uber, Amazon and Stanford University

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Our Investors

Backed by the same investors who invested early in Lyft, Palantir, Udemy, Gusto, Instacart, LucidChart, and Webflow.

Request a Demo Now

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