Unblock non-technical teams to build powerful CX flows, test them and run experiments. No coding skills required.
Deflect high volume tickets and reduce customer support costs by up to 70%.
If customers reach out, it means things went wrong. Don’t delight them. Instead, resolve their problem with the lowest customer effort score (CES) possible.
Agents are humans, and often they go off the scripts. Self-serve flows make sure you provide consistent customer support with no room for error.
Turn agent scripts into a decision tree using the drag-and-drop menu. Be able to adapt the business logic and rules when necessary.
Edit forms in the same application for both mobile and web clients and get changes reflected immediately. No need to wait for mobile release schedules.
Get visibility into CSAT, CES and expense for every flow and branch. Measure what matters most and get actionable insights.
Test new flows to improve metrics (CSAT, NPS) or optimize your refund expenses. Run A/B tests and track results.
Extend the platform using your own code. Customize it to your company’s needs.
Build automations and workflows in the cloud
Create new versions of workflows and track changes
Seamless integrations with CRMs and your internal systems
Test your workflows to safely launch to production
Unlock the value of data and get actionable insights
Comprehensive documentation, tutorials and support