Empower your customer support teams to provide effortless customer support experiences.
No engineers needed.
Average handle time
Whether it's over the phone, in-app, or via a chat - provide contextual self-service over your users’ preferred channel.
Use our low-code Studio to quickly develop and continuously improve self-service flows, without disrupting your engineering team.
Extend your impact and influence Product and Operation teams with AI-powered insights.
Risk & Fraud Prevention
Use the contextual customer data to make decisions and refund customers based on their LTV, geography, or any other parameter.
Leverage integrations with CX platforms and 100+ carriers to deflect WISMO tickets via web, email, mobile, text, or chat.
Move from reactive mode to proactive by notifying your customers about late delivery, order status, or special offers.
Manage subscription and cancellation experiences to reduce churn. Target high-value customers with personalized offers and increase your revenue.
Leverage contextual customer data and our anti-fraud rules and templates to prevent fraud in self-service.
Turn any multi-step agent workflow into a one-click action and enable agents with automation to reduce AHT and improve agent morale.
"Thanks to Kodif, we have achieved the goals we set out to. Our customers receive high-quality, fast, informed support, and our agents are able to work more effectively."
"Kodif has been a game changer for our customer service operation. Their self-service flows have increased our customer satisfaction rating, return rate, and brand loyalty."
"Since we adopted Kodif, we’ve have seen an increase in our agent utilization and the overall CSAT. Agents, now, can focus on resolving important issues and prioritize high value customers."
Seamless connection with all your favourite integrations.
Expand your availability in their channel of choice and
seamless transitions at any point in their journey.
See how Kodif can help you in delivering great customer experiences.