AI and Automation for Customer-Obsessed Companies
Copilot for every support agent workflow.
Autopilot for customers to fully resolve their issues.
The World’s Best Customer Experience Teams use Kodif
Supercharge your CX team with all-in-one GenAI automation solution
Sarah Evanson
ReserveBar
“Thanks to Kodif, we have achieved the goals we set out. Our customers receive high-quality, fast, informed support, and our agents are able to work more effectively.”
20%
Resolution rate
due to self-service
“Thanks to Kodif, we have achieved the goals we set out. Our customers receive high-quality, fast, informed support, and our agents are able to work more effectively.”
10+
Integrated
carriers
93%
Average CSAT
Integrated
carriers
Average CSAT
100%
Consistency with standard operating procedures
40%+
Improvement in average
handle time (AHT)
60%
Reduction
in Training & Onboarding time
10%+
Improvement
in Agent Happiness
AI-powered Customer Autopilot
Enable customers to fully self-resolve their issues via any channel
Chat/SMS Generative AI resolution
• Real time customer & order information
• Design rules for auto-resolution (e.g. amount threshold, customer profile etc.)
• End-to-end ticket resolution
Proactive engagement
Chat/SMS Generative AI resolution
• Real time customer & order information
• Design rules for auto-resolution (e.g. amount threshold, customer profile etc.)
• End-to-end ticket resolution
Proactive engagement
Email automation powered by Generative AI
• Design rules for auto-resolution (e.g. amount threshold, customer profile etc.)
• Seamless agent handoff
• End-to-end ticket resolution
Sentiment Analysis
Self-guided forms
• Customized self-service flows
• Personalized UI forms
• Dynamic form fields
• Fraud Prevention
Self-guided forms
• Customized self-service flows
• Personalized UI forms
• Dynamic form fields
• Fraud Prevention
Achieve a self-resolution rate of up to
70%
Improve CSAT by
+10%
Reduce expenses by up to
30%
Empower your CX Leadership with AI-driven Analytics
Unlock data and insights from support to benefit other teams (Product and Operations)
Customer journey analytics
• See where customers complete their interaction
• Optimize your processes on the go
Agent productivity Analytics
• Access real-time data on AHT, tickets processed per hour, FRT, etc.
• Monitor CSAT and CES for every process and branch
Transactional level analytics
• Identify trends in customer issues
• Gain detailed data on returns and refunds by category
• Pinpoint missing deliveries with precision by zip code
Use Cases
Order Status
Leverage integrations with CX platforms and 100+ carriers to resolve WISMO tickets via web, email, mobile, text, or chat.
Refund
Use the contextual customer data to make decisions and refund customers based on their LTV, geography, or any other parameter.
Return and Exchanges
Integrate seamlessly with your order management systems, ensuring instant refunds, generating shipping labels, and navigating business policies to create a smooth, error-free process for your customers.
Product Information
Understand user questions and retrieve relevant product information from KBs, making it easy for agents or users to find the information they need quickly.
Account & Order management
Efficiently handle routine inquiries such subscription management and cancellation requests and provide personalized assistance, ultimately enhancing operational efficiency.
Product Support
Rapidly diagnose issues, offer personalized step-by-step solutions, and reduce resolution times, minimizing downtime.
Billing and Payments
Provide instant payment assistance and resolve billing inquiries, ensuring a smoother financial experience for customers.
Any other multi-step workflow
Turn any manual repetitive workflow process into a single click action.
Compliant with the stringent data security and privacy standards
Transform your CX game Now
Start delivering exceptional support with no implementation fees