Kodif

AI and Automation
for Customer-Obsessed Companies

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Copilot for every support agent workflow.
Autopilot for customers to fully resolve their issues.

The World’s Best Customer Experience
Teams use Kodif

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Supercharge your CX team with
all-in-one GenAI automation solution

Sarah Evanson

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“Thanks to Kodif, we have achieved the goals
we set out. Our customers receive high-quality,
fast, informed support, and our agents are able
to work more effectively.”

20%

Resolution rate
due to self-service
“Thanks to Kodif, we have achieved the goals
we set out. Our customers receive high-quality,
fast, informed support, and our agents are able
to work more effectively.”

10+

Integrated
carriers

93%

Average CSAT

Integrated
carriers

Average CSAT

AI-powered Agent Copilot
for Frontline Customer Support Teams

Empower your team to complete all their workflows within one tab

100%

Consistency with standard
operating procedures

40%+

Improvement in average
handle time (AHT)

60%

Reduction
in Training & Onboarding time

10%+

Improvement
in Agent Happiness

AI-powered Customer Autopilot

Enable customers to fully self-resolve their issues via
any channel

Chat/SMS Generative
AI resolution

• Real time customer & order information
• Design rules for auto-resolution (e.g. amount threshold, customer profile etc.)
• End-to-end ticket resolution Proactive engagement

Chat/SMS Generative
AI resolution

• Real time customer & order information
• Design rules for auto-resolution (e.g. amount threshold, customer profile etc.)
• End-to-end ticket resolution Proactive engagement

Email automation
powered by Generative AI

• Design rules for auto-resolution (e.g. amount threshold, customer profile etc.)
• Seamless agent handoff
• End-to-end ticket resolution Sentiment Analysis

Self-guided forms

• Customized self-service flows
• Personalized UI forms
• Dynamic form fields
• Fraud Prevention

Self-guided forms

• Customized self-service flows
• Personalized UI forms
• Dynamic form fields
• Fraud Prevention
Achieve a self-
resolution rate of up to

70%

Improve CSAT by

+10%

Reduce expenses
by up to

30%

Empower your CX Leadership
with AI-driven Analytics

Unlock data and insights from support to benefit other teams
(Product and Operations)

Customer journey
analytics

• See where customers complete their interaction
• Optimize your processes on the go

Agent productivity
Analytics

• Access real-time data on AHT,
tickets processed per hour, FRT, etc.
• Monitor CSAT and CES for every
process and branch

Transactional level
analytics

• Identify trends in customer issues
• Gain detailed data on returns and refunds by category • Pinpoint missing deliveries with precision by zip code

Use Cases

Order Status

Leverage integrations with CX
platforms and 100+ carriers to resolve
WISMO tickets via web, email, mobile,
text, or chat.

Refund

Use the contextual customer data to
make decisions and refund customers
based on their LTV, geography, or any
other parameter.

Return and Exchanges

Integrate seamlessly with your order
management systems, ensuring
instant refunds, generating shipping
labels, and navigating business
policies to create a smooth, error-free
process for your customers.

Product Information

Understand user questions and
retrieve relevant product information
from KBs, making it easy for agents or
users to find the information they
need quickly.

Account & Order management

Efficiently handle routine inquiries
such subscription management and
cancellation requests and provide
personalized assistance, ultimately
enhancing operational efficiency.

Product Support

Rapidly diagnose issues, offer
personalized step-by-step solutions,
and reduce resolution times,
minimizing downtime.

Billing and Payments

Provide instant payment assistance
and resolve billing inquiries, ensuring a
smoother financial experience for
customers.

Any other multi-step workflow

Turn any manual repetitive workflow
process into a single click action.

Compliant with the stringent data security
and privacy standards

Transform your CX game Now

Start delivering exceptional support
with no implementation fees